Specific conditions related to the COVID-19 Pandemic (update: 03/25 1:30 a.m.)
In general, we always provide the service but it is possible that the processing of orders can be slowed down from 24 to 48 hours + transport time.
We have to face a significant absence of our collaborators in the logistics center and we have to reorganize the work so that the preparations and expeditions can continue.
Some carriers have also set limits and some countries limit the movement of goods on their soil.
DPD Europe
DPD delivers temporarily without signature to avoid contact between people.
There is no longer any delivery in Italy.
Mondial Relay
The relay points are now all closed, the service is therefore stopped.
La Poste (Colissimo)
The carrier will not collect on Wednesday, March 25, 2020.
The dimensions of accepted packages have changed. Only packages whose dimensions are less than 34x26x26 cm will be accepted from Friday, March 27, 2020.
From the week of March 30, 2020 (week 14), collections will only be made on Wednesday, Thursday and Friday. (La Poste will therefore be closed on Monday, Tuesday and Saturday)
We will prepare the packages normally on Monday and Tuesday, but we will deliver them to the carrier on Wednesday.
Packages are now delivered without signature.
Colissimo delivery continues, but the network will be shut down on weekends from Saturday March 21 until further notice.
La Poste Colissimo International
Deliveries are now suspended to all these destinations:
- Tunisia
- The American continent except USA, Canada, Brazil, Argentina and Mexico
- * (Anguilla, Antigua & Barb, Netherlands Antilles, Netherlands Antilles (Bonnair), Netherlands Antilles (Sint Maarten), Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Island, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominican ( Rep.), Dominica, El Salvador, Ecuador, Falkland, Grenada, Guatemala, Guyana, Haiti,, Honduras, Turks & Caicos Islands, Virgin Islands GB and US, Jamaica, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Vincent, Saint Lucia, St Kitts & Nevis, Suriname, Trinidad & Tobago, Uruguay, Venezuela)
- French Polynesia
- Mongolia
- Azerbaijan
- The Philippines
- Madagascar
- Mali
- Ivory Coast
- Mauritius
Stopping out-of-home delivery (Colissimo Europe):
- Since March 19, 2020, in Spain and Germany
- Since March 20, 2020, in Portugal
- Since March 23, 2020, in Slovakia
- As of March 24, 2020, in Sweden
In view of the difficulties with the out-of-home delivery method, we recommend home delivery.
In Italy, the delivery partner BRT Bartolini for the Colissimo Europe offer is unable to deliver the following postal codes:
- Since March 19, 2020: from 24010 to 24069, 24100, from 24121 to 25136, 26010, 26029
- Since March 20, 2020: 40059, 83031, 84036, 84030, 84035, 87038
- As of March 24, 2020: 89064, 87054, 87056
In the Czech Republic, the delivery partner DPD will no longer deliver postal codes 78321, 78324, 78391 and 78401 as of March 20, 2020
TNT (Metropolitan France)
From March 19, 2020 and until further notice, the transporter TNT is forced to suspend its pick-up and delivery services, in the following sites and departments, for all customers not belonging to the Health and Food sectors:
- Bas-Rhin (67)
- Côte-d'Or (21)
- Doubs (25)
- Jura (39)
- Haute-Marne (52)
- Haut-Rhin (68)
- Haute-Saône (70)
- Meuse (55)
- Moselle (57)
- Saône-et-Loire (71)
- Belfort Territory (90)
Delivery time
It is important to differentiate between shipping time and delivery time. The first concerns Maxinat.com and represents the time necessary for the preparation of an order until its delivery to the carrier. The delivery time depends only on the carrier chosen by the customer when ordering. This period may vary depending on the region in which you live but also the time of shipment (working days, holidays, weekends). On average, it will take 24 to 48 hours for Belgium and 24 to 48 hours for Metropolitan France. Delivery dates and times are always given for information only and cannot be guaranteed.
Acceptance and responsibility
Maxinat.com is responsible for products dispatched until signature of the delivery slip by the customer upon receipt.
Delivery control - package deterioration
If you have any doubts or find that the package or its contents are badly damaged, you must refuse the package and contact us immediately. Issuing reservations with the carrier is useless with carriers such as BPost, La Poste or TNT. We will be able to make a complaint to the transporter concerned but also to resend your order again. Complaints are only valid when they are addressed to the carrier according to its conditions and most of the time, within 24 working hours following the discovery of the damage.
Delivery check preparation error
Orders are prepared with great care by a professional logistician. Except for obvious cases which can be dealt with by e-mail exchange within 12 hours, any order preparation errors must be reported by registered letter no later than one working day after receipt of the package.
Product acceptance
The Customer is deemed to have accepted the Products when no complaint has been sent by registered mail to Maxinat.com, at the latest one working day after delivery. A complaint lodged does not suspend the Customer's payment obligation and the Seller has the right to investigate the complaint.
Shipping by post
Mailing can be accepted for a book or documentation. Sending by post requires an agreement previously obtained by e-mail (support@maxinat.com) before finalizing said order or by selecting the "Letter Max" delivery method on the shop when it is activated. Given the risk of possible loss, the letter will be "tracked" and only the confirmation "delivered" from the post will make liver in case of any dispute.
Shipping cost
Metropolitan France
Two carriers are available for home delivery with signature.
- La Poste (Colissimo 48h)
- TNT (24h)
The shipping costs are in real costs up to € 75 of basket. They become free from 75 € of purchase.
Dom Tom
The French overseas departments and territories are divided into two zones grouping together several islands.
Zone 1: Guadeloupe, St Barthélémy, St Martin, Martinique, Réunion, Guyana, Mayotte, St Pierre and Miquelon.
Zone 2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Territories.
Shipping costs are calculated in "real costs" up to 75 € of purchase. From 75 € of purchase, shipping costs are calculated as follows:
Actual costs - Metropolitan France equivalent = what you pay
From 75 € of purchase, the shipping costs therefore drop by the amount that we would have paid by sending the same package to mainland France, we only charge you the additional cost.
Benelux and Germany
The DPD transporter ensures transportation from our warehouses to your home in 48 / 72h.
This is invoiced at "real cost" below 75 € of purchase (TVAC). Beyond 75 € of purchase, the cost of transport costs you 1 €.
United Kingdom, Italy, Austria, Spain
The DPD transporter ensures transportation from our warehouses to your home in 48 / 72h.
Shipping costs are calculated in "real costs" up to 75 € of purchase. From 75 € of purchase, shipping costs are calculated as follows:
Actual costs - Metropolitan France equivalent = what you pay
From 75 € of purchase, the shipping costs therefore drop by the amount that we would have paid by sending the same package to mainland France, we only charge you the additional cost.
Denmark, Estonia, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal and Sweden
The DPD transporter provides transportation from our warehouses to your home in 72 hours.
Shipping costs are calculated in "real costs" up to 75 € of purchase. From 75 € of purchase, shipping costs are calculated as follows:
Actual costs - Metropolitan France equivalent = what you pay
From 75 € of purchase, the shipping costs therefore drop by the amount that we would have paid by sending the same package to mainland France, we only charge you the additional cost.
Finland, Bulgaria, Bosnia, Romania and Serbia
The DPD transporter provides transportation from our warehouses to your home in 72 hours.
Shipping costs are calculated in "real costs" up to 75 € of purchase. From 75 € of purchase, shipping costs are calculated as follows:
Actual costs - Metropolitan France equivalent = what you pay
From 75 € of purchase, the shipping costs therefore drop by the amount that we would have paid by sending the same package to mainland France, we only charge you the additional cost.